Privacy Policy
This policy explains how Bee Natural collects, uses, stores and protects personal information.
1. Responsible party
For purposes of the Protection of Personal Information Act, Bee Natural is the responsible party for personal information processed through this website and online store. Privacy enquiries may be directed to Petra – Bee Natural at petra@beenatural.co.za or 083 408 0967.
2. Information we may collect
- Name, surname, username and account details.
- Email address, telephone number, billing address and delivery address.
- Order history, product selections, refunds and customer-service correspondence.
- Payment status and limited transaction information supplied by payment providers.
- Device, browser, IP address, cookie, analytics and website-usage information.
- Marketing preferences and consent records.
3. Why we process information
We process information to create and manage accounts, fulfil orders, arrange deliveries, process payments and refunds, answer enquiries, prevent fraud, maintain records, comply with legal duties, improve the website and send marketing only where permitted.
4. Legal grounds and consent
Information may be processed where necessary to conclude or perform a contract, comply with law, protect legitimate interests, pursue a lawful business purpose, or where you have provided consent.
5. Sharing of information
Information may be shared only as reasonably necessary with payment processors, couriers, website and hosting providers, email providers, accountants, professional advisers, fraud-prevention services, regulators or authorities. Service providers are expected to process information lawfully and securely.
6. Cross-border processing
Some service providers may process or store information outside South Africa. Where this occurs, reasonable steps will be taken to use providers and safeguards consistent with applicable data-protection requirements.
7. Retention
Personal information is retained only for as long as reasonably required for the purpose collected, contractual and customer-service needs, tax and accounting requirements, dispute resolution, fraud prevention and legal compliance.
8. Security
Reasonable technical and organisational safeguards are used to protect personal information. No internet transmission or storage system can be guaranteed completely secure, and users should protect their own passwords and devices.
9. Your rights
Subject to applicable law, you may request access to personal information, correction or deletion of inaccurate or unnecessary information, object to certain processing, withdraw consent, or complain to the Information Regulator.
10. Direct marketing
You may unsubscribe from marketing messages at any time by using the unsubscribe facility provided or contacting Bee Natural. Service and transactional communications may still be sent where necessary for an order or account.
11. Cookies and analytics
Cookies and similar technologies may be used for essential website operation, shopping-cart functions, security, preferences, analytics and marketing. Further information appears in the Cookie Policy.
12. Children
The online store is not intended for unsupervised use by children. A parent or legal guardian should place orders on behalf of a minor.
13. Complaints
Please contact Bee Natural first so that the concern can be investigated. You may also lodge a complaint with the South African Information Regulator.