Delivery Policy
This policy explains how Bee Natural orders are prepared, dispatched and delivered.
1. Delivery area
Bee Natural delivers to supported addresses in South Africa through appointed courier services. Certain remote, high-risk or restricted locations may require an alternative arrangement or additional charge.
2. Processing time
Orders are normally prepared after successful payment. Processing and delivery estimates shown at checkout are guides and do not constitute guaranteed delivery dates.
3. Delivery charges
Delivery charges are calculated or displayed during checkout. Additional charges may apply to remote areas, special delivery requests, redelivery or address corrections.
4. Customer responsibility
The customer must provide a correct physical address, suburb, postal code and contactable cellphone number. Bee Natural is not responsible for delays caused by incomplete or incorrect information.
5. Inspection on delivery
Please inspect the parcel as soon as reasonably possible. Photograph damaged packaging and products before discarding packaging, and report damage, leakage, missing items or incorrect goods promptly.
6. Failed delivery
Where delivery fails because no authorised person is available, the address is incorrect, access is restricted or the customer cannot be contacted, the courier may return the parcel or charge for redelivery.
7. Risk and ownership
Risk passes in accordance with applicable law and the delivery arrangement. Ownership remains subject to successful payment.
8. Delays outside reasonable control
Courier disruption, weather, road closures, public holidays, industrial action, load shedding, system outages and other events outside reasonable control may delay delivery.